Customer reviews of Davidsons of Newcastle

By Dave J on 10 March 2026 | Purchase not verified

1ST CLASS SERVICE FAST AND RELIABLE

By Anonymous on 23 February 2026 | Purchase not verified

Initial sales experience was efficient and smooth, but after sales service takes weeks to complete!

Reply from Davidsons of Newcastle on 25/02/26

GOOD AFTERNOON, UNFORTUNATELY WE ARE UNABLE TO ACTION YOUR 2 STAR REVIEW, AS IT IS ANONYMOUS. I AM SORRY YOU FEEL THE AFTERSALES TIME SCALE WAS NOT QUICK ENOUGH. UNFORTUNATELY THERE IS NO CONTEXT TO THE REVIEW, SOMETIMES WE ARE AT THE MERCY OF THIRD PARTIES FOR INFORMATION/DIAGNOSTICS OR PARTS WHICH CAN DELAY REPAIRS SIGNIFICANTLY. PLEASE FEEL FREE TO CONTACT US ON 0191 2666593, WE MAY BE ABLE TO SHED SOME LIGHT ON THE DELAY.

By Anonymous on 01 October 2025 | Purchase not verified

Found a few things disappointing, we were miles from there so agreed a deal , did all paperwork on line . Only to get a call saying the mileage was now 2000 miles more as a manager had been using it . Charged us £380 to deliver to cannock they also then stated that they had made a mistake should have been double as they were collecting the part x . As it is nice car but sales could be better.

By Gary A on 30 September 2024 | Purchase not verified

Just had a brilliant experience buying a car from Davidsons. Scott looked after all aspects of the transaction and could not have been more helpful. The trade in deal was significantly better than "we buy any car" and the new car was presented in perfect order. Thank you Scott.

By Jan P on 16 June 2024 | Purchase not verified

Have just bought my second car from Davidsons, on the strength of my satisfaction with the last purchase and their subsequent customer service. Yet again, excellent service, with Scott going the extra mile in sorting out a little niggle. I only wish I'd found them decades ago and avoided all those sleazy salesmen. Highly recommend.

By Anonymous on 31 January 2024 | Purchase not verified

Buying a car online from the dealer was a delight. James communicated regularly & guided us through the process by telephone & email, even offering to pick us up at the train station. Didn't even want a deposit until we had seen the car. Had a courtesy post sale call where we raised a query about spec and again Davidsons were excellent. Fantastic customer service & a joy to deal with. Would highly recommend a company that puts the customer at the centre of what they do. Car was fully detailed & in showroom condition when we picked it up & they even threw in new mats. Would highly recommend & definitely use again.

By Col W on 13 December 2023 | Purchase not verified

Honest decent dealership selling first class cars, highly recommended.

By Anonymous on 20 September 2023 | Purchase not verified

I rang first thing this morning about an overheating issue with our Mokka. We were invited to take the car in straight away, were met with courteous service and a taxi was ordered for our return home. The car was ready to collect by the mid afternoon and the problem was explained to us clearly. An excellent experience from start to finish.

By Paul C on 16 July 2022 | Purchase not verified

Went above and beyond to sort an issue with the engine on Ford Focus we had purchased. So grateful for the help and experience of Tony, Dave and the team in the service department. Would certainly recommend buying a used car from Davidson's, in the knowledge they will do everything possible to sort any issues that may occur.

Reply from Davidsons of Newcastle on 21/07/22

Thank you very much for your review and star rating, We look forward to welcoming you back, in the not to distant future. Tony.

By Rod F on 30 June 2022 | Purchase not verified

Exceptional service, with knowledgeable and professional staff. Stuart was very helpful from the outset thru to completion, I also was given a very good trade in price. vehicle I chose was presented in first class condition and detailed provenance, [service history]. they even took care of my personal plate change, including the make up and transfer through DVLA , at no cost. Overall an exemplary service, have no hesitation to fully recommend Davidsons Benton as an outstanding garage/showroom to purchase a top class vehicle.